Shipping & Delivery

Items usually take about 4-6 weeks to be completed and shipped (depends on orders). If you require a rush order, please email me prior to placing your order.

UK Customers
All orders will be sent via a trackable signed for service.

International Buyers
In order to keep postal costs low, we provide Intentional buyers with two options for postal delivery. These are standard International Mail and an express signed for service.
     * Standard International Delivery *
       This is a cheap low cost delivery solution with a delivery time of approx 10-14 days.  Ideal for those not requiring the item urgently. There is also no tracking provided with this service.
      * Express International Delivery *
        A faster, trackable courier service (DHL/FedEx) with a delivery time of approx 3-5 days from dispatch. A tracking number is provided with this service.

Please also note that import duties, taxes and charges are the buyers responsibility and are not included in the item price or shipping charges. Please check with your countries customs office prior to purchasing to determine what these costs will be.
All items are shipped to a customers PayPal address (if paying by PayPal). Credit Card orders are shipped to the address listed at checkout.
These are General Postage pricing and will vary upon the item purchased. Please see individual listings for detailed pricing or contact us for a more accurate quote.

Returns Policy

All of the designs on our website are custom made and are non-refundable. We make every effort to ensure you are happy with your purchase and if item(s) arrive damaged I will happily fix them for you. Please send me an email within 7 days of receiving the item.
We take every step possible to ensure that all of our items are of the correct size so that you will be happy with the fit.
For all items returned to us, their is a restocking fee of 20%.

Money Back Guarantee

We at The Crystal Shoe Company want you to be completely happy with your purchase.
In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 7 days of any purchase, The Crystal Shoe Company will refund the full price you paid upon request. Simply contact us via our contact form and let us know you’d like a refund. No refunds are provided for bespoke or custom made items after more than 7 days or following purchase

100% Secure Ordering

The Crystal Shoe Company is committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority.
All transactions are backed by our Safe Shopping Guarantee which promises that you will never pay for any unauthorized charges made on your account at The Crystal Shoe Company.

We are dedicated to assuring that:

All payment information, including credit card number, name, address, etc. is encrypted via Secure Sockets Layer (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
All credit card information is processed via a secure payment gateway which protects all personal information. For more information on how The Crystal Shoe Company keeps your personal information safe, please review our Privacy Policy.

We use industry leading secure servers that ensure that our ordering process is up-to-date, safe and capable of protecting your personal information.

All purchases paid via PayPal at The Crystal Shoe Company are automatically eligible for Paypal Buyer Protection and are covered against fraud for the full purchase price of your order.

Privacy Policy

The Crystal Shoe Company respects consumer privacy and works to safeguard your personal information, while complying with UK laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from The Crystal Shoe Company.
We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner. By visiting or using The Crystal Shoe Company, you acknowledge and agree that your use signifies your assent to this Privacy Policy.